How do I install SecureIT?

Read through the Terms and Conditions, click ‘I accept agreement’, then click ‘Next’.

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Enter your Activation Code, or select Existing User if you already have a registered account.

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To register SecureIT, enter your email address and click ‘Next’.

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Next you’ll need to create a password for your account.

The password must contain at least 6 characters, including one alpha character (A-Z)
and one numeric character (0-9). It is advised you create a strong password using upper case
and lowercase letters.

SITD_RS_5_Password_80

Next you will need to enter in a PC Description. This is used to identify the computer.

SITD_RS_6_PCDesc_80

SecureIT will complete a quick system scan to make sure everything is in place for the software to be installed.

SITD_RS_7_SysReq_80

When finished, all the necessary SecureIT files will be copied to your computer.

Once that is complete, simply click ‘Finish’ and SecureIT is now installed!

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SecureIT is showing a red or yellow status! What do I do?

If the SecureIT console is displaying a yellow or red status, a message will appear underneath the status that explains the exact issue. Each status may display different messages.

The available PC Security statuses are:

Red: Indicates a portion of the software is disabled and the issue is critical to the security of the computer.

Yellow:Indicates that either the anti-virus definitions or the SecureIT product version are out of date.

Green: Indicates that all modules are currently active and SecureIT is completely up-to-date.

Grey: Indicates there was an issue connecting to the update server due to network issues or lack of an Internet connection.

The available Windows Update statuses under the Tune Up panel are:

Red: Indicates that the Windows Update service is not running, or is not set to automatically check for updates.

Green: Indicates that the Windows Update service is running properly and is set to automatically check for updates.

How do I set a firewall rule?

To create a firewall rule to allow or block certain traffic, open the Management Console and click on the Settings panel. Next click Firewall in the left-hand menu, then the Firewall Rules tab at the top.

SITD_FW_Rules

You can use the options on this screen to manage particular firewall rules to allow or block specific types of traffic. Use the “Add” button to create a new rule, “Remove” to delete a rule from the list, or “Edit” to change an existing rule. When creating or editing a rule, a new window will open requesting the following information:
Rule Description: The name you wish to give for this rule.

Network Interface for rule: Specify which network adapter this rule should apply to.

Use Application: Choose an application that this rule should apply to (useful for allowing or blocking particular programs).

Define what action: Specify whether this rule should allow or block traffic.

Direction for traffic: Specify whether this rule should affect incoming or outgoing communications.

IP Range: Select the range of IP addresses this rule should apply to, or click the blue link to select the entire range of IP addresses.

SITD_FW_Add_Rule

You can choose to create a rule on a predefined protocol and/or application by choosing the appropriate item from the drop-down box toward the bottom of the window. You may also define a custom protocol by clicking the “Custom” button and specifying a name, protocol type, and port range. Custom protocols made in this way will be added to the dropdown list. To remove a custom protocol from the list, select it and click the “Delete” button. Note that predefined protocols may not be deleted.

SITD_FW_Protocol

Where can I view everything SecureIT has blocked or quarantined?

To view the items SecureIT has quarantined as threats, as well as web sites that have been blocked by anti-phishing or parental controls, open the Management Console and click on the Reporting tab.

SITD_R_Quarantine

The Quarantine screen will appear. Items that have been detected by SecureIT will appear in this screen. Each item will display the location in which it was found, as well as the name of the detected threat. Use the options within this screen to manage the items that are currently in the Quarantine, and restore or delete them if desired.
Note that using the “Permanently Delete” or “Delete All” buttons will cause a prompt to appear asking if you are sure you wish to delete the selected items. These items will be completely and permanently removed without a chance for a backup. If you are unsure about deleting an item, simply leave it in the quarantine; as long as it is there, it cannot do any harm.

To view a history of all scan activity, click Scan Activity in the left-hand menu.

SITD_R_Scan_Activity

Here you can view items that were detected by the real-time engine, as well as those detected by manual scans. Each item will be designated with its original location, the action taken on it, the name of the threat, and the date the item was detected.

To view traffic that has been blocked by the firewall and sites that have been blocked by anti-phishing, click Online Activity in the left-hand menu.

SITD_R_Online_Activity

Here you can view items that were blocked by the firewall, as well as items detected by the anti-phishing engine. Each item will be designated with its original location, the action taken on it, the name of the threat, and the date the item was detected.
To allow an item that had been blocked by the firewall, select the item and click “Allow.”

To allow an item that had been blocked by the anti-phishing protection, select the item and click “Add to Whitelist.”

SecureIT Plus users can also view a log of items that have been blocked by parental controls by clicking Parental Control in the left-hand menu.

SITD_R_Parental_Activity

The Blocked Sites screen displays the web sites that have been blocked by Parental Controls. You may also click the Clear Logs button to clear the current view.
The Blocked Applications displays the name of the applications that were blocked, the user it was blocked for, and the date and time of the occurrence.

How do I run a scan?

To manually run a scan with SecureIT, open the Management Console and click the Scanning panel.

SITD_Scan_QuickScan

Here you can initiate the various types of SecureIT scans: Quick Scan (to scan common infection locations), Complete Scan (to scan the entire PC), or Custom Scan (to scan a particular location).

Quick Scan: Requests SecureIT to scan running items, known registry locations and common files and folders where malware is typically found.

Complete Scan: SecureIT will scan your entire PC, which may take several hours to complete depending on the speed of your computer and number of files to scan.

Custom Scan: Requests SecureIT to scan specified folders and locations. When this option is selected, a Select Folder window appears as described in the next step will appear; simply select the folder you wish to scan and click “OK” to start the scan.

When a scan is started, you will see its progress in the screen similar to the example below:

SITD_Scan_QuickScan_Progress

When complete, SecureIT will display a summary of what was found (if anything), and provide a link to the Quarantine page to view its contents if any items were quarantined.

SITD_Scan_QuickScan_Complete

How do I set up a scheduled scan?

To set up SecureIT to perform a scan at a designated time, open the Management Console and click the Scanning tab, then click Schedule in the left-hand menu.

SITD_Scan_Schedule

Here you can set a scan to run at a particular time. Select the drives you would like to have scanned, and then select the frequency and time of day the scan should run. If the computer is off during the scheduled time, SecureIT will automatically start the scan shortly after the next time the computer is powered on.
The scheduled scan is simply there for your peace of mind. SecureIT’s real-time protection is constantly monitoring the activity on your machine.

How can I run a defrag of my computer with SecureIT?

SecureIT Plus users can use the Tune Up function of SecureIT to run a defragmentation of your hard drives. This is run automatically by SecureIT on a regular basis*. However, you can manually defrag if you wish. To begin, open the Management Console, click the Tune Up panel, and then click ‘PC Maintenance’ from the left-hand menu.

*Note: If your computer contains a solid-state (SSD) drive, the defrag function will be disabled to prevent damage to your drive.

SITD_Settings_PCMaintenance

Choose the drive you would like to defrag from the Partition dropdown menu, and then click Start. The defrag process may only take a few moments or up to a few hours depending on the size of the drive and the amount of fragmentation.

How can I modify the Windows Update settings in SecureIT?

The Windows Update function of SecureIT ensures that your computer is set to receive the latest updates to your operating system. Please note that SecureIT does NOT download and install Windows Updates for you, it simply ensures that the Windows Update service is enabled and set to the recommended settings.

Some customers may wish to disable Windows Update, or manage them yourself, without SecureIT overriding your personal preferences. To disable the Windows Update monitoring functionality, open the Management Console, click the Tune Up panel, and then click ‘Windows Updates’ from the left-hand menu.

SITD_Settings_WUpdates

This screen will display the current status of the Windows Update service. If you do not want SecureIT to monitor and enable Windows Updates automatically, place a checkmark in the ‘Keep Windows Automatic Updates disabled and disable notifications’ checkbox. SecureIT will then show a green status for the Windows Update service (even if it is disabled) and will not automatically re-enable it if the ‘Resolve Now’ function is used.

How do I view my online reporting information?

To access your online reporting page, right-click the SecureIT Control Panel icon located in the system tray (typically in the lower-right corner of your screen), and then click ‘Open SecureIT Online Reports’.

Control Panel - Menu

This will open your default web browser and log you in to your account.

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Here you can view the reporting information submitted from your SecureIT product, including scan results, Parental Control alerts, and hard drive information.

You can also manually log in to your account from any Internet-connected computer by visiting myportal.securitycoverage.com.

What is the Context Scanner and how do I use it?

SecureIT includes a handy scanning feature called the Context Scanner, which gives you a quick and easy way to scan any files or folders on your computer. To do so, simply right-click on the file or folder you want to scan, and then click ‘Scan with SecureIT’ from the context menu. The Context Scanner window will appear and begin to scan.

SITD_Context_Scanner

The Context Scanner follows the same settings as a manual scan. Once the scan is complete, the results of the scan will be displayed. The scan may take a few seconds to an hour or more depending on the size and number of files to be scanned.

How can I change my scan settings?

SecureIT is designed to offer the highest level of protection ‘out-of-the-box’ without any need for initial setup or customization. However, it does offer a lot of powerful options for advanced users. To edit your scan settings, open the Management Console, click the Settings panel, and then click on Scan Options from the left-hand menu. You can then choose whether to edit the Real-Time Settings (related to the always-on virus monitoring) or Manual Settings (related to scans manually initiated by you).

SITD_Settings_RTScan

Here is a description of the general Real-Time scan settings that can be modified:

Scan only new and changed files – This option enables or disables the use of a cache file within the real-time protection module. It is highly recommended to keep this enabled for better computer performance.

Enable e-mail scanning – This option enables or disabled the ability to scan incoming and outgoing e-mail for malicious code or infected attachments.

Scan boot sectors – This option enables or disables the ability to detect infections in the boot sectors for drives installed on the computer.

Scan inside archives – This option enables or disables the ability to detect infections within some archive-type files (zip, iso, etc.). Note, this does not work with archives that are password-protected, nor with archives that use proprietary compression/decompression methods (rar for instance).

Scan Network Paths – This option enables SecureIT to automatically scan hard drives that are connected through a network, such as a shared drive.

Don’t scan files larger than – Using this option, you can specify whether files of a certain size or larger should be scanned.

You may also configure custom rules for how SecureIT should behave when it detects an infection. There are options to change behaviors for five different types of objects:

First Options:

Deny Access and Continue: This option means that SecureIT will prevent the items from installing or downloading

Disinfect File: This option means that SecureIT will allow the file to be downloaded, but will remove any malicious components of the file.

Second Options:

Remove File: This option means that SecureIT will remove all traces of the file from your computer.

Quarantine File: This option means that SecureIT will store this file in its quarantine folder so you can inspect it, delete it or restore it at a later time.

SecureIT is blocking my network! What do I do?

If SecureIT is blocking a printer or some other device on your network from connecting to your computer, sometimes it can be related to SecureIT’s network settings.

The first thing you will need to do is check to make sure that your Network Adapter is set to ‘Trusted’. To do this, click on Settings, then Firewall, then Network Adapters.

SITD_FW_NetworkAdapters

Select which adapter that you are connected through, then using the dropdown menu, select Trusted.

If the adapter was set to anything other than Trusted, change it to Trusted then retry the process that was blocked.

If it is already set to Trusted, continue on to the next step.

Next, you need to check to see if there are any firewall rules listed and disable them if they are blocking what you are trying to do.

SITD_FW_Rules

To do this, you’ll need to select the rule and then click on Remove.

After deleting any rules that may seem to be blocking what you’re doing, retry the process. If it still does not work continue to the next step.

Next, you can try adding a Firewall Rule that will allow the process. On the same screen as the previous step, click Add. This will bring up the Add Rule Wizard.

SITD_FW_Add_Rule

You will need to create two rules for the process that is being blocked; one for incoming connections, and one for outgoing connections. Refer to the how-to guide ‘How do I set a firewall rule?’ for detailed instructions on how to create these.

Once the rules have been created, try the blocked process again.

If the blocked network device is a networked drive then proceed here.

First, obtain all of the letters from the drives being blocked (e.g. E:\, Z:\, etc.), then go to Settings, and Scan Options.

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Then go to Real-Time Filter.

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Under Real-time Folder Filter Settings, click Add Folder.

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From here, add in all of the drive directories that are in question and then retest the process that is being blocked.

If at this point the process is still being blocked, call our technical support line to have a representative assist you with your troubleshooting.

How can I get help?

If you need further support for your SecureIT product, help is only a few clicks away. Open the Management Console and click the Support link at the top right on any screen within the console.

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SecureIT comes with a variety of online resources and support tools to help answer most of your questions and issues, including an online resource guide plus frequently asked questions and tips.

To access any of these resources, ensure your computer is online and click on the title of the section you are interested in and you’ll be automatically taken to that resource.

SecureIT Plus users can also receive assistance directly from one of our friendly technicians. To do this, click Instant Message in the left-hand menu.

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Enter your name and phone number and click Proceed to begin a live chat session with one of our technicians. They can even remotely connect to your computer to help troubleshoot issues if necessary.

I replaced my computer with a new one. How can I get SecureIT installed?

SecureIT Plus customers:
If you are a SecureIT Plus customer, you will need to call our support staff at 877-373-3320 and ask them to set your license key to allow a reinstall. This will allow you to use the same license key on your new computer without needing to purchase another key.

SecureIT Base customers:
If you are a SecureIT Base customer, you may use your license key to install on up to three machines. You can use the same key to install on your new computer if you have not hit the limit yet. If you have installed on three machines, or if you do not want your old unused computer to count against your limit, call our support staff at 877-373-3320 and they assist you further.

I purchased a second computer to use along with my first one. How can I get SecureIT

SecureIT Plus customers:
If you are a SecureIT Plus user and want to install SecureIT Plus on two machines, you will need to purchase a new license key for any additional machines beyond the first. Contact our support staff at 877-373-3320 to purchase an additional license key.

SecureIT Base customers:
If you are a SecureIT Base customer, your license key can be installed on up to three machines. You will need to contact our support staff at 877-373-3320 for a new license key in order to install on more than three computers.

How do I uninstall SecureIT from my computer?

To uninstall SecureIT, follow the instructions for uninstalling programs for your specific version of Windows below.

Windows XP: http://support.microsoft.com/kb/307895

Windows Vista and 7: http://windows.microsoft.com/en-us/windows-vista/Uninstall-or-change-a-program

Windows 8: http://windows.microsoft.com/en-us/windows-8/uninstall-change-program

Windows 10: http://windows.microsoft.com/en-us/windows-10/repair-or-remove-programs

How can I change my account password?

To change your account password, simply visit myportal.securitycoverage.com and click the ‘Forgot your password?’ link.

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Here enter your registered email and click submit.

enter email

If you are entering a registered email address with SecurityCoverage, the following
screen will appear verifying the reset email was sent.

email sent SC forgot pass

You will then receive a SecurityCoverage Password Reset email. An example is provided below.

SC password reset email

By clicking on the link provided above,  you will be taken to the choose a new password screen.

Remember the password must contain at least 6 characters, including one alpha character (A-Z)
and one numeric character (0-9). It is advised you create a strong password using upper case
and lowercase letters.

SC new portal password

When you have successfully created a new password,  you will see the following:
This will change the password on all SecurityCoverage products associate with  the account
and at myportal.securitycoverage.com.

SC password Reset Completed

How do I set up Parental Controls?

To set up Parental Controls, open the Management Console and click on the Parental Controls panel.

SITD_PC_Users

To begin, you will need to setup the administrator password. Click on ‘Change Password’ within the administrator user, then create a password for administrator access and click OK*. Do not share this password except with other users whom are allowed to be parental control administrators.
*Note: When setting up Parental Controls for the first time, the Current Password for the Administrator account can be left blank, since you have not created a password yet. –

SITD_PC_Change_Password

Once the administrator password has been setup, you can create new users and set the desired control options.

  1. Click the “Add new user…” button.
  2. You will be prompted to login as the Administrator. Enter the administrator password, and then click OK.
  3. Then click the “Add new user…” button in the console. This will open the Add User window as below:SITD_PC_New_User
  4. Enter the new user and a password. Repeat the password, and then click OK. You will now see the new user listed in the main Users screen.
  5. Click on the Settings button for the new user. Enter the administrator password when prompted and click OK. The Settings options for this user will appear:

SITD_PC_User_Settings_General

You may adjust the settings for this user to your preferences. For more details on the Parental Control settings, please see the User Guide.

How can I whitelist a site that is being blocked by Parental Controls?

In some cases you may find that a website is blocked for a Parental Controls user due to a related category being chosen as blocked. For instance, you may wish to block your child from accessing social media sites, but still want to allow some access to their Facebook account. You can specify particular sites that should be allowed for a user regardless of their category settings.

To begin, open the Management Console and click the Parental Controls panel. Then click the Settings button for the user you’d like to edit, and then click the Whitelist tab near the top of the window.

SITD_PC_User_Settings_Whitelist

To add a website, click the Add button. The ‘Add URL Domain’ window will appear.

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Enter the desired website URL and then click OK. The website will now appear in the Whitelist screen, allowing access to the web site even if a category would normally block access.

How do I set up Time Controls?

Time Controls allows you to specify when a particular user can or cannot use the Internet.

To enable Time Controls, open the Management Console and click on the Parental Controls panel. Then click the Settings button for the user you’d like to create Time Controls for. In the Settings screen, click the Time Controls tab near the top of the window.

SITD_PC_User_Settings_Time_Controls

Each block represents one hour. Simply click the time blocks that you do not want the user to be able to access the internet, and it will be blocked off for that user.

You can highlight entire days, only certain time periods, or even the entire grid to disallow internet access completely.