Is GPS required in order for SecureIT to function?

No. Although GPS is recommended it is not required in order for all the SecurityCoverage mobile apps to function properly. One advantage of enabling GPS is that it can potentially provide a greater level of accuracy when using the SecureIT anti-theft feature for locating a lost or stolen phone. If GPS is enabled it may have an impact on the devices battery life depending on the manufacturer’s specific implementation of the GPS feature. SecureIT, FileHopper, and Password Genie will continue to function normally if you choose to disable or leave GPS off.

What does the Application Audit tell me about applications I install?

The Application Audit tells you what each application is capable of doing on your device. It tells you if an application can access your private data, send messages, connect to the Internet or perform any other function that can sometimes pose risks to your security or incur additional charges.

I ran a scan and found some malicious apps! What do I do?

Don’t panic! Simply press the red X next to each malicious app in the scan results. This will lead you to the option to uninstall that app permanently.

What is Device Administrator?

Device Administrator is an Android feature that gives SecureIT for mobile the permissions needed to perform certain tasks like Remote Lock and Remote Wipe. Without these privileges, Remote Lock would not work and Remote Wipe would not be able to completely remove your data.

Why does SecureIT for mobile require an Internet connection?

The application needs to communicate with our servers in order to determine the security status of the applications it scans and of the web pages you are visiting. This method of scanning conserves the battery power of your device.

What does SecureIT for mobile need each permission for?

Internet access: used for cloud communication.

Read phone state and identity: used to detect if the device is connected to the Internet and to extract certain device information needed to create a unique ID when communicating to the cloud.

Read and write browser bookmarks: Web Security module deletes malicious sites from your browsing history to prevent you from revisiting malicious sites.

Read log data: SecureIT for mobile detects traces of malware activity from the Android logs.

Read/write SMS, contacts, account data and external storage: required for the remote wipe feature.

Location: required for remote geolocation.

What kind of help can I get?

Your subscription to SecureIT for mobile includes 24/7/365 technical support for no additional fee. Call our Midwest-based call center at 877-373-3320 anytime to talk to a friendly technician.

How do I uninstall?

If you have enabled Device Administrator within the anti-theft settings, you must first disable this from within SecureIT to uninstall.

Note that this process may vary depending on your particular version of Android.

  1. Navigate to your Android’s Settings menu.
  2. Select Apps or Application Management.
  3. Select SecureIT.
  4. Press the Uninstall button.
What is the SecureIT Guarantee?

If your mobile device suffers an infection-related issue while using SecureIT Mobile, and we are unable to repair the issue ourselves, we will pay up to $100 to have your device repaired at a shop local to you. To qualify, the following criteria must be met:

  1. The issue must be diagnosed and/or confirmed by a SecureIT technician.
  2. SecureIT logs must show that the malware was scanned and not found to be malicious.
  3. SecureIT management must approve the repair prior to the repair work being performed.
  4. Proof of repair work, including paid invoice or work order, must be sent to SecurityCoverage for reimbursement.

SecurityCoverage reserves the right to deny the guarantee claim if the threat is deemed to be pre-existing or self-inflicted. This guarantee applies ONLY to SecureIT Mobile. SecureIT Plus is covered by its own guarantee terms and conditions.

Does SecureIT have any impact on my battery life or phone performance?

No. The mobile security apps have been built to provide the greatest level of protection for your device and data while still maintaining virtually no battery life or performance impact. Thanks to our cloud-based technology, threat detection and top-of-the-line security services, SecurityCoverage mobile apps have been shown to have less than a 1% impact on your battery life as compared to a control device. This means you can enjoy all the protection without having to worry about any performance impacts.

I lost my device! How can I locate or remotely lock or wipe it?

Easy! Open a web browser on any computer and navigate to http://myportal.securitycoverage.com. Once there, log in with the username and password you used when installing SecureIT for mobile. From here you can access the anti-theft features, including Remote Location, Remote Lock, Remote Message and Sound, and Remote Wipe.

How do I transfer my premium installation to a new device?

To transfer your premium installation to a newer device, you must first remove the existing installation from your old device by navigating to Settings –> General Settings –> Uninstall.

NOTE: Please keep in mind this will remove your installation from this device!

Once this has been been completed, you may then install SecureIT Android on your new device using your same account credentials. Your premium installation should be active as soon as you’ve completed the registration wizard.

When using Parental Controls can you only use the SecureIT Browser?

The SecureIT Browser is required in order to use Parental Controls. However you can use a different browser by turning off browser override within the settings of the SecureIT app but you will be unable to use Parental Controls until you return to the SecureIT Browser.

What are the system requirements for SecureIT Android?

Operating Systems:
Android 4.4 and above

Resource Requirements
10MB Free Storage Space
64MB Available RAM
WIFI or 3G Internet connection