What is your plan if your network goes down today? Every minute that your network is down, you are losing money and impacting customers. Our new infographic: “The Downsides of Downtime” helps illustrate some of the impacts that network downtime can have on ISP’s like you. Read below for highlights or see the whole infographic here: Infographic
Measures of Reliability
As an ISP, your network availability is the metric that your customers measure you by. Below are some network availability measurements equated to downtime per month.
1 Hour of Productivity Loss For Your Business Customers
One hour of network downtime can be disastrous to your business customers’ productivity. Below are some estimates on the amount of money they are losing without a network connection.
Impact to Internet Service Providers
The impact to service providers could be even worse. When Service Level Agreements are not met, service providers are on the hook for thousands of dollars. It also effects customer satisfaction, possibly leading to lost business.
Estimated Cost of Customer Support Resulting from Downtime
When service is down you not only impact customer satisfaction, but you experience increased support costs. These customer support costs can skyrocket based on the size of the affected area and the length of the outage.
How to Minimize Downtime
SCMonitoring is a Network Monitoring solution that can help you identify potential network issues more quickly and give you better visibility into your network. Find out more about SCMonitoring here.