Customer Experience

Our 2018 Partner Survey has closed and we want to thank all of those who participated! Your responses help guide us in both product/solution development and how we are doing meeting your needs as [...]

The latest American Customer Satisfaction Index (ACSI) scores are in. Stop us if you heard this before but… consumers have, once again, ranked Internet Service Providers (ISP’s) at the [...]

In our recent webinar, “Winning the Managed Wi-Fi Opportunity”, we polled service providers about their Wi-Fi programs and considerations for enhancing them. First, we asked, how many of your [...]

What’s Your Experience with Customer Experience? A little over two years ago we at SecurityCoverage took a long, critical look at our products. Some of the questions we asked ourselves [...]