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Customer Experience

Home » Customer Experience
 2018 Partner Survey: Thank You for Your Responses

2018 Partner Survey: Thank You for Your Responses

September 25, 2018

Our 2018 Partner Survey has closed and we want to thank all of those who participated! Your responses help guide us in both product/solution development and how we are doing meeting your needs as [...]

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     Low ACSI Scores Show ISP’s Have A Great Opportunity to Differentiate!

    Low ACSI Scores Show ISP’s Have A Great Opportunity to Differentiate!

    March 5, 2018

    The latest American Customer Satisfaction Index (ACSI) scores are in. Stop us if you heard this before but… consumers have, once again, ranked Internet Service Providers (ISP’s) at the [...]

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       The Wi-Fi Support Opportunity

      The Wi-Fi Support Opportunity

      July 28, 2017

      In our recent webinar, “Winning the Managed Wi-Fi Opportunity”, we polled service providers about their Wi-Fi programs and considerations for enhancing them. First, we asked, how many of your [...]

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         What’s Your Experience with Customer Experience?

        What’s Your Experience with Customer Experience?

        June 13, 2016

        What’s Your Experience with Customer Experience? A little over two years ago we at SecurityCoverage took a long, critical look at our products. Some of the questions we asked ourselves [...]

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