Archives

The latest American Customer Satisfaction Index (ACSI) scores are in. Stop us if you heard this before but… consumers have, once again, ranked Internet Service Providers (ISP’s) at the [...]

What’s Your Experience with Customer Experience? A little over two years ago we at SecurityCoverage took a long, critical look at our products. Some of the questions we asked ourselves [...]

Here’s a scenario you may be familiar with… One of your customer’s calls in with a connection issue. They just got a new tablet and they are trying to connect to their home network. The [...]