After downloading and installing FileHopper from the App Store, the following screen will be displayed:
Press “I have an account” and the following screen will be displayed:
Enter the email address and password that you used to register this or other SecurityCoverage products, and then select “Sign In”.
If you cannot remember the password that you originally registered with, you can select the “Forgot Password?” link. An email will be sent to the email address that you registered with. The email will contain instructions and a link to change your password.
You will need to create a PIN, then reenter the PIN for verification, then press “Next”. The following screen will be displayed:
On this screen, you can select to enable the automatic upload of camera photos. If you enable camera photos, the “Use Wi-Fi Only” option becomes functional. If you leave the “Use Wi-Fi Only” default as enabled, the photos will upload only when you are connected to Wi-Fi, thus saving usage of your data plan. If you disable “Use Wi-Fi Only”, camera photos will upload regardless if you are connected via internet or your data plan. Select “Next” to continue.
If you have installed FileHopper on another device (either Android or iOS), and have performed a backup on that device, the following screen with appear:
This screen also appears if you are reinstalling FileHopper on the same device. This allows you to restore your previous backup of Contacts to this device. If you do not wish to restore, simply press “Next”. To restore, first select the Device that you are restoring from by pressing on the arrow adjacent to “Select Device”. Select the device that you want to restore, then select Restore Contacts. You will receive a message when the restore is complete. Press the “Next” button to continue. The following screen will be displayed:
Here you will be able to set automatic backups. If you do not wish to set up backups at this time, simply press “Next” to continue. You may set up backups later in Settings within the app. If the auto backup is enabled ,you will then be asked to select if you would like the backup to occur on a Daily or Weekly basis. Press “Next” to continue. The following screen will appear:
Press “Getting Started” to access the Getting Started Guide online. This will open an internet browser on your device to the guide.
Press “Finish” to complete the installation and registration process and begin using your FileHopper app.
iOS 9 and above
10MB Free Storage Space
64MB Available RAM
WIFI or 3G Internet connection
After downloading and installing FileHopper from the App Store the following screen will be displayed:
Press “Sign Up”. The following screen will be displayed:
Enter a valid email address and a password. Then you will need to verify the password. Press “Sign Up” to continue, the following screen will be displayed:
You will need to create a PIN, reenter the PIN for verification, then press “Next”. The following screen will be displayed:
Press “Getting Started” to access the Getting Started guide online. This will open up a browser window on your device to this guide.
Press “Finish” to complete the install and registration of FileHopper iOS and begin using the app.
The FileHopper Main Menu allows you to quickly access all of your FileHopper options.
My Files: Press this to access your FileHopper folder, which displays all of your synced files and folders.
Favorites: Press this to view all files you have marked as a Favorite.
Backup or Upload: Press this to upload photos from your device and/or Backup your Contacts.
Restore: Press this to restore Contacts.
Settings: Press this to change your FileHopper preferences and view FileHopper app information.
Support: Press this to view the online support resources available for FileHopper.
Remove any of your files or folders from your device at any time.
To delete a file or folder:
1. Press the small menu icon to the right of the file or folder you wish to delete.
2. Press Delete. You will be asked to confirm this action.
3. Press “No” to return to FileHopper. Press “Yes” to permanently remove this file from your FileHopper.
4. If you choose “Yes” to delete, the file or folder will then be removed from My Files on all other mobile devices and/or the FileHopper Folder on desktops that are installed and syncing with your FileHopper account.
We offer 5GB, 50GB, and 250GB storage options. To upgrade to one of these storage sizes, contact your service provider. If you do not have a service provider and you have purchased FileHopper directly from SecurityCoverage, contact customer support at 1-877-373-3320.
You can search for Files and Folders that have been uploaded to FileHopper by simply navigating to My Files and entering the file/folder name in the search field.
Enter text into the search bar located at the top of the screen.
Press done and the app will have narrowed down your files to include only those that include the text you had entered.
You can perform any of the normal file functions on these files: Share, Favorite, Delete or Rename.
To see all the files in your FileHopper again, press the “X” in the search field to clear the search. This will return you to your normal FileHopper view, with all of your files and folders.
This same search functionality is available also in the Favorites tab.
From the FileHopper Main Menu, click Backup or Upload. Once you are in the Backup or Upload tab, simply select Backup Contacts, SMS/Text Messages, or Call History. You will see a progress bar as it backs up. When the backup is complete, you will see the status change to “Up To Date.”
To manually select and upload files and photos from your device to your FileHopper, navigate to the Backup or Upload tab.
When you press the “Upload Photos” button, it will automatically display thumbnails of all the photos that are in your gallery. Press on each photo you would like to upload; a green check mark will appear as they are selected.
If you press Upload now, your selected photos will be uploaded to the root of My Files (they will not appear in a folder). You can also choose which folder in your FileHopper you would like the photos added to by pressing “Choose folder”.
Select a folder by pressing on that folder and pressing Choose.
To create a new folder, press New Folder and enter a name for your folder.
Press Save. After selecting or creating a new folder, the Gallery will appear again. Press Upload to begin uploading your selected photos.
You will receive a message when the upload is complete. You will be able to find your photos in My Files in the location you selected.
You can restore during the install process or from the Restore Tab within the app.
Restore During Install/Reinstall
If you have backed up contacts with your FileHopper account on the same mobile device or another mobile device, you will see the following screen when installing on a new device or reinstalling on your existing device.
To restore, simply click on the drop-down arrow adjacent from Select Device. Select which device you would like to restore from. You will be returned to the same screen so that you may restore your Contacts. When you are finished restoring, press Next to continue with the install process.
Restore from within the App
To restore your Contacts after install, navigate to the Restore Tab.
Press the Restore button under Restore Contacts. If you have FileHopper installed on more than one mobile device, you will be prompted to choose which device you would like to restore. You will see a progress bar during the restore. When complete, you will see a Success message with the number of Contacts that have been restored.
Choose the files that you want to access quickly or frequently and mark them as a favorite.
To mark a file as a favorite:
1. Press the small menu icon to the right of the file you wish to make a favorite.
2. Press Favorite.
3. The file will then appear in the Favorites tab of the application.
Marking a file as a favorite means a full copy is downloaded to your mobile device and can be accessed anytime, even if your device is not connected to the Internet.
Rename your files and folders to the name of your choosing at any time.
To rename a file or folder:
1. Press the small menu icon to the right of the file/folder you wish to rename.
2. Press Rename.
3. Enter a new name for the file/folder. Press Rename.
The new name will also sync to all other devices installed with your FileHopper account.
You can create a new text file to be uploaded and synced to all of your devices installed with your FileHopper account. To do so, navigate to My Files and press “New” in the upper right-hand corner of the screen.
1. Give your new text document a name.
2. Enter your contents into the text document.
3. Press Save.
If you do not wish to save, simply press the Back button in the upper left-hand corner. A message will appear asking if you wish to save, select No.
Once you save your text document, it will appear in your FileHopper list and will sync across all of your devices.
You can set Automatic Backups for your Contacts during install or in the Settings Tab after install.
To set automatic backups during install, simply enable the following options. You will then be prompted to select either daily or weekly backups. The first backup will occur immediately after installation is complete.
To set automatic backups at any time after installing, navigate to the Settings tab within the app.
Simply enable the desired options. You will be prompted to select either daily or weekly backups.
The first automatic backup will occur immediately after enabling the option.