How much space does my FileHopper for Android have and can I get additional space?

If you’ve installed the free version FileHopper, you have 2GB of space available. You can upgrade to 5GB through the Google Play Store. To purchase 50GB and 250GB of space, contact our customer support at 877-373-3320.

If you received FileHopper from a service provider, please contact them to upgrade from 5GB to 50GB or 250GB of space.

How do I install the FileHopper Desktop Companion?

The FileHopper Desktop Client can be downloaded here:

Once the FileHopper Desktop Client is downloaded to your computer, click on the FileHopper.exe file to begin installing the client.

Note: It is recommended that you close all other open applications before installing FileHopper Desktop Client.

To begin the installation, follow the easy steps in the setup wizard. On the Online Registration Screen, enter the e-mail address and password you used when you registered FileHopper on your mobile device.

How do I uninstall FileHopper for Android?

Removing FileHopper from your Android device:

  • Go to the Settings icon and select Applications.
  • Next, click on Manage. A list of installed applications will appear.
  • Select FileHopper and press Uninstall.

Please note this process may vary depending on your device; please refer to your device’s user documentation if necessary.

Why aren’t my devices syncing?

The amount of time it takes to sync files between your devices depends on how many files you are syncing, the size of the files, and the strength of you Wi-Fi connection.

If you find that your devices are not syncing after quite some time:

  • Check to see if your computers are connected to the Internet.
  • Verify that all of the devices have been installed with the same FileHopper account.
  • If you continue to experience syncing issues, you can contact our support technicians at 877-373-3320.
What kind of help can I get?

SecurityCoverage offers full, product support for all your mobile and desktop needs. Call one of our knowledgeable technicians, chat in, or use our online resources such as FAQs and the User’s Guide.

How do I remove a computer, phone or tablet from my account?

Sign in to the FileHopper MyPortal web site:
On the Account Status screen, locate the device you would like to remove and press the Remove Device button.

In the pop-up window, confirm that you want to remove the device by pressing the OK button.
Note: FileHopper will no longer function on the removed device unless you reinstall it.


How can I upload or add files to my FileHopper for mobile?

You can upload or add files to your FileHopper through both the mobile application and the desktop companion.

To upload photos from your mobile application:

  • Navigate to “Backup or Uploads” from the FileHopper Main Menu.
  • Select “Upload Photos” to add any photos from the photo gallery of your device.
  • Choose the photos you would like to upload and press the “Upload” button.

To upload or add files from your desktop companion, drag and drop any photos or files into your FileHopper folder on your desktop and watch as they seamlessly upload and sync to your mobile device(s).

It’s that easy!

How do I sync files from my mobile or desktop accounts?

To sync your mobile to your desktop, you can install the free desktop companion with the same e-mail/password and your accounts will be synced.

How secure is FileHopper for mobile?

Your data is secured using proven, government-standard 128-bit SSL encryption. This is the same level of protection used by banks and financial institutions around the world.

What does it mean if I mark a file as a Favorite in FileHopper on my mobile device?

When you mark a file as a Favorite in FileHopper, the file is added to your Favorites for easy access and viewing, like a bookmark. Pick your favorite or most used photos and files and add them to the Favorites tab. All favorites are available for offline viewing.

Can I restore my data from another device?

Yes! If backups have been performed from multiple devices under the same FileHopper account, you can select which device backup to restore to the current device.

Does the automatic upload of photos use my data plan?

When you install FileHopper, you have the option to Upload Photos automatically. If you enable this option, every time you take a photo with your mobile device, it will be automatically uploaded and synced with your other devices. If you enable Upload Photos, you will have the option to enable or disable Wi-Fi only. If you enable Wi-Fi only, photos will only be auto uploaded if you have a Wi-Fi connection. If you disable Wi-Fi only, photos will be auto uploaded if you have a connection using Wi-Fi or your data plan (data plan usage rates may apply). You can also enable/disable these options after installing FileHopper by navigating to Settings.

How do I transfer my premium installation to a new device?

To transfer your premium installation to a newer device, you must first remove the existing installation from your old device by navigating to Settings –> General Settings –> Uninstall.

NOTE: Please keep in mind this will remove your installation from this device!

Once this has been completed, you may then install FileHopper Android on your new device using your same account credentials.  Your premium installation should be active as soon as you’ve completed the registration wizard.