How do I sync my mobile and desktop accounts?

Syncing your Password Genie mobile and desktop accounts is simple! Use your same master account e-mail and password across all your installations and watch as all of your devices seamlessly sync together!

Password Genie isn’t filling in one of my forms!

Password Genie’s form-fill function will not work in the default Android browser. This is a technical limitation as the Android browser does not permit third-party apps to add their own functionality to it. To use form-fill, you must launch the Password Genie browser from within the Password Genie app.

If you are using the Password Genie browser and still find that form-fill is not working on a site, please contact our technical support staff and let them know the exact site. Our development team can investigate the site and ensure our form-fill functions properly.

Do I have to have the desktop version of Password Genie in order to use iOS version?

No! Password Genie understands the importance of having a safe and secure password manager available to you when using your mobile device and conveniently provides you with the option of having a Password Genie for mobile account without requiring the desktop version to be installed.

Why does Password Genie have a camera?

Password Genie gives you the ability to take as many pictures as you would like and attach them to any entry. For example, saving your insurance card? No problem — simply take a picture of the front and the back of the card and always have an accompanying image with the saved entry! Please note: this function is only available if your device has a camera.

How do I download the Password Genie for mobile application?

Downloading the Password Genie application from the Apple iOS App Store is simple. Navigate to the App Store on your phone or home PC or Mac, and in the search box type “Password Genie.” You will see the Password Genie icon and application at the top of the list. Choose the application and press the “Install” button!

What type of security does the Password Genie provide for mobile support?

Password Genie for mobile is a fully encrypted and secure program. With 256-bit SSL and 256-AES, Password Genie for mobile keeps all your sensitive and private information safe and secure!

Is there a keyword search available in my Password Genie mobile application?

Yes! You can use any keyword you’d like to search for by entering the full or partial word into the search box at the top of any Password Genie screen. This will not only search the description of each entry but will search the entire entry for that specific criteria.

Why should I use Two Step Verification?

Two-step verification is one of the best ways to prevent unauthorized access to your account. This second layer of security will help ensure your saved information is protected, even if someone has stolen or obtained your master password.

What is Two-Step Verification?

Two-step verification is an added layer of security for your Password Genie that is designed to prevent anyone other than you from accessing your Password Genie saved information – even if they have access to your master password.

With two-step verification enabled, you are required to enter your master password, as well as entering a code that will be sent to your master account e-mail address.

What are the system requirements for Password Genie iOS?

Operating Systems:
iOS 9 and above

Resource Requirements
10MB Free Storage Space
64MB Available RAM
WIFI or 3G Internet connection

Password Genie Secure Token

The Password Genie Secure Token is used to authenticate the account owner when doing tasks such as creating vaults, changing vault passwords, etc. This Secure Token is created during the initial setup and cannot be reset.

What is a Vault?

A Vault is a password protected container that contains Login, Bookmark, Form Fill, and Wallet information. A single account can contain multiple vaults, each with their own email and password assigned. Vaults are synchronized across devices and platforms.

Account Password, Token, Vault Password… How do I keep all these straight?!
  • Account Password: The password that is used across all your SecurityCoverage products (FileHopper, SecureIT and Identi-Fi)
  • Password Genie Token: This is a new type of password that is specific to Password Genie. The Token is created at the time of the first Password Genie Rewrite install and is used to create new Vaults and import previously exported Password Genie Vaults. *****PLEASE NOTE THAT WE ARE UNABLE TO RESET OR RECOVER THE YOUR TOKEN IF THEY FORGET IT!!!! THIS IS FOR SECURITY PURPOSES AND THERE IS ABSOLUTELY NO EXCEPTIONS*****
  • Password Genie Vault Password: This password is unique to each Vault created by the user. There is also the ability to add Two-Factor Authentication via email or SMS on an individual Vault basis. ****Note: You are unable to reset a Vault password if they are ever locked out, but can change it at any time from within the console.***
How many Vaults can I have?

You can have up to 50 Vaults.

Do all of my Vaults sync to my other devices?

Only Vaults that have been setup as ‘Cloud Storage’ will be synced to your other devices. If a Vault is setup as ‘Local Storage’ it will only be available on the device on which it was created.

Can I backup my Local Storage Vaults?

Yes, you can export a Local Vault at any time from within the console and import it into any other PG install of that device type as long as you have the correct login credentials for the Vault.

How do users export Local Storage Vaults?

Password Genie will detect if you have a Local Storage Vault when they uninstall the program and prompt them if they want to export it. This is the only way to export a Local Storage Vault.

Will Settings sync across my Vaults?

The Password Genie Settings are individually stored in each Vault and will sync across devices separately.

Can I use different emails for different Vaults?

Yes, each Vault has its own email which can be the same or different that the account email.

What is Two-Factor Authentication?

Two-Factor Authentication (also known as 2FA) is a new security feature that allows you to configure Password Genie to send an SMS message or email when a login is attempted on a vault. This feature can be enabled in the Password Genie client Settings.

Can I configure different 2FA phone numbers or emails for different Vaults?

Yes, each vault has its own Two-Factor Authentication settings. It is even possible to have Two-Factor authentication enabled for some Vaults but not others!

Can I use 2FA with Local Storage Vaults?

Yes. Even though the Vault data does not sync to other devices, it does still connect to the internet and can have Two-Factor Authentication enabled.

What if I installed and got the “old” version?

This happened because you already had an existing Password Genie account prior to this update. We are still working on updating all of our existing users to the new version, but this will take some time. Rest assured that you will be able to experience the new and improved Password Genie soon!