How do I sync a mobile and desktop account?

Syncing to a desktop account is simple. Once you’ve decided to use Password Genie desktop all you have to do is enter the same email address and password that you used to register your existing Password Genie account. Password Genie will recognize your email and password and sync your accounts together!

How do I create a new entry?

To add a new entry to your list of saved information in Password Genie for mobile, navigate to the Main Menu in the application, press the desired tab (Logins, Bookmarks or Wallet) buttons and choose “New” and select Logins , Bookmarks or Wallet Entry.

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You will be taken to a form for that entry where you can fill out the information, attach images and organize into a folder.

Press “Save” and your new entry will be added to your Password Genie Dashboard for easy viewing and editing!

How do I save and access a login?

To access a saved login from your list in Password Genie Android, locate the login you would like to go to in your Password Genie entry list.

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Press the link of the desired URL. This will then launch the internal browser and auto fill your login credentials. Press the “Sign In” or “Log In” button for the site. No copying or pasting to your device’s clipboard required!

Important – Password Genie utilizes a built-in browser for auto-fill. Due to Android browser limitations, Password Genie will only work with this built-in browser at this time.

How do I upgrade to the Premium version?

Upgrading your Password Genie from the Free to Premium version is easy!

When you’re on the Free version of Password Genie you can press any of the grayed out options of the application and complete an in-app purchase through the Google Play Store.

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How do I use form-fill?

Due to technical limitations of the default Android browser, the form-fill function will not operate in that browser. You must launch the Password Genie browser from within the Password Genie app. Press the Browser button on the Main Menu to launch the browser.

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While using the Password Genie browser, when a page containing a form is detected, it will automatically fill in all fields based on what was set up in your profile. If you’ve created multiple profiles, Password Genie will ask you to choose which profile to use.

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How do I edit or delete a custom category?

Editing a Custom Category

To edit the fields in your custom category, go to the Settings section of your Password Genie for mobile, scroll down and choose “Manage Categories.”

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Once you select the “Custom Category” section, you will be taken to a list of all the custom categories you have created. Select the View/Edit for the category you would like to edit.

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Once you have the category you’d like to edit open, you will be able to immediately start editing your fields.

Tip – To delete a field, press the “X” button.To add a field, press the “Add Field” button.

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Once you have finished editing your fields, press the “Save” button save your changes.

How do I create a custom category?

A customized category can be created from your list of main groups, or from the Custom Category section within the Settings tab.

To add a customized category to your list of saved information in Password Genie for mobile, navigate to the main Menu of the application and press the “Wallet” tab. Choose “New” at the top and select “New Category”. You will be taken to a form where you can create your Custom Category by filling out the following information:

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Category Name: Name the type of category you’d like to save.

Field Name 1: Name of the first field for the category.

Add Field: Create additional fields within your custom category.

Note: There is no limit to the number of fields you can add to your custom category.

Cancel: Cancels the custom category creation.

Save: Saves your custom category.

To create an entry for your new category, simply go back to your “Wallet” section of the Password Genie mobile choose New Entry and select the newly created “Custom Category” from the list.

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Fill in the fields you have created and press the “Save” button.

That’s it! Now your new category and entry are saved to your list.

How do I edit or delete an entry?

Editing an Entry

To edit the fields in any category in your Password Genie for mobile, go to the Main Menu, choose the section of which your Entry is saved (Logins, Wallet or Bookmarks) choose the View/Edit button next to the entry you’d like to edit.

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Once pressed you can edit any field from the drop down, press “Save” to save any changes.

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Deleting an Entry

To edit the fields in any category in your Password Genie for mobile, go to the Main Menu, choose the section of which your Entry is saved (Logins, Wallet or Bookmarks) choose the View/Edit button next to the entry you’d like to edit and choose Delete.

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Press the “Delete” button and confirm your delete. Your entry will be permanently deleted from your list.

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How do I create a form-fill profile?

To set up a form-fill profile, press the Form-Fill icon from the Main Menu.

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Then, press the “New” button at the top of the screen. You’ll be asked to provide a name and description for the new profile. These are required fields; all other fields beyond this point are optional.

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When ready, press Next to proceed to the profile information screen.

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Here you can enter your name, address, etc the standard fields used by most online forms. Once you’ve entered the desired information, press Next to proceed to the next screen, contact information.

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Here you can enter your email address and various phone numbers if desired. When ready, press Next to continue to the next screen, credit card information.

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Here you can enter your credit card information; useful when you’d like to auto-fill online shopping sites. If you have a credit card entry already saved within Password Genie, you can import it directly into this form:

Once completed, press Next once more to proceed to the final screen, bank account information.

Here you may enter your bank account details; handy when auto-filling your monthly bill payments. If you have a bank account entry already saved within Password Genie, you can import it directly into this form:

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When you’re finished, press the Save button. That’s all! You’ve successfully created a form-fill profile. Again, keep in mind that you do not have to fill out all fields and all screens; you can save and exit the profile creation process at any time (and you can always come back and edit a profile later).

How do I set up a birthday reminder?

To set up a birthday reminder, press the ‘Wallet’ icon from the Main Menu, then Choose New -> Wallet Entry and select Birthday from the list of categories. You’ll then be able to create a new birthday entry.

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Simply enter a name and use the spinning calendar to select the date of the birthday. The ‘Age’ field will automatically calculate the person’s current age as you select the date. Make sure the ‘Display Reminder’ checkbox is checked, and then select at which time you’d like the reminder to appear (up to five days prior to the birthdate set). You can also enable the ‘Email Reminder’ option, and you’ll receive an email on the specified day.

Finally, you may add any notes you like. These will be sent in the email reminder as well; you may find it helpful to type in some gift ideas here! Once you’re done, press Save. Don’t worry about messing up; you can always come back and edit this entry later.

When the date of the reminder comes around, you’ll receive a notification from Password Genie on your phone or tablet with the details of any birthday reminders for that day.

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How do I keyword search through my Password Genie for mobile applications?

Keyword searching through your Password Genie application is easy. At the top of your menu bar you have a search icon Search Icon box that you can press at any time. Pressing the search button will bring up a search box at the top of your application.

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Enter the keyword you’d like to search and press the search icon to the right of the search bar. Your results will be displayed below.

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Important – Keyword searches will pull words from your descriptions, notes and folders.

How do I reset my passcode?

To reset your passcode, navigate to the Settingssection of Password Genie and choose the “Reset Passcode” option:

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From this window you are able to reset your passcode for the Password Genie application.

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Why does Password Genie automatically lock if the passcode is entered incorrectly too many times?

For security reasons, Password Genie will lock after a certain number of unsuccessful attempts to log into Password Genie. Application lock is a security feature that allows you to control how many attempts you have to get into your Password Genie with the wrong passcode before you are locked out.

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It will also allow you to specify the amount of time you would like the application to be locked before allowing you to log-in again.

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If you’ve chosen to receive an unlock code, once locked, Password Genie will remain locked for the time you have designated, or you can send an unlock code to your e-mail.

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Once you’ve received the e-mail, enter the six-character unlock code to immediately unlock Password Genie and reset your passcode.

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How do I create a folder?

Password Genie for mobile allows you to create folders to organize and store your entries in.

To create a folder, go to the Settings -> Manage Folder section of Password Genie and select New:

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After you have entered your folder name, press the Save button and your folder will appear in a list of folders.

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How do I create a custom category from Settings?

Password Genie Android allows you to create, edit and delete custom categories. To access the section of your Password Genie account, navigate to the Settings > Custom Category section.

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If you have not created a custom category yet, you will be able to begin creating new categories by pressing the “New” button at the top.

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If you have previously created a custom category, you will be taken to a list of all the categories you’ve created.

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How do I edit or delete a folder?

To edit or delete a folder, go to Settings > Manage Folder and choose View/Edit of the the folder you would like to change. To edit, make your changes and press the Save Button to save changes.

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To delete a folder, press the View/Edit next to the folder you would like to delete and press the Delete button.

Important – Your entries will not be deleted when you delete a folder. All entries from the folder will default to your “Everything Else” folder.

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How do I set up Two-Step Verification?

Password Genie lets you manage your two-step verification settings through the console. These settings can be found at Settings–>Security–> Manage Two-Step Verification.

How does Two-Step Verification work?

Once two-step verification is enabled, Password Genie requires you to enter the master account e-mail, as well as your master password. Once this information has been verified as correct, we will send your PIN code to that email, which will then need to be entered before you can access your saved information.

Please be aware that a working internet connection is required for Password Genie to send you your UNLOCK code.