Faqs

You can delete your account by going into settings > Account Details > Delete Account. Remember deleting your account will delete ALL products associated with the account and not just the [...]

Login to the Vault that you wish to change the storage type and open the Password Genie console. Click on Settings, and then click Sync Options, then Manage Storage Settings. Here you can change [...]

Open the PG Console and login to the Vault that you wish to enable 2FA on. Click on Settings then Security. Once there click ‘Manage’ under Two Factor Authentication. Under Two Factor [...]

Open the Password Genie Console and Click Vaults, then ‘Import Local Vault’. Navigate to where you saved your previously exported Local Vault and select it. The Vault Name and email will be [...]

A Local Storage Password Genie Vault can be exported when you uninstall Password Genie. When the uninstall is initiated Password Genie will scan the existing Vaults to determine if any Vaults are [...]

Open the Password Genie console and click Vaults, then Additional Vaults and finally ‘Create Vault’. Alternatively, Right-Click the tray icon on the taskbar and select ‘Create Vault’. This will [...]

Login to the Vault that you wish to change the storage type and open the Password Genie app. Press on Settings, and then press Storage/Sync Options, then either ‘Switch to Local Storage’ or [...]

Open the Password Genie App and login to the Vault that you wish to enable 2FA on. Press on Settings then Login Settings. Under Two Factor Authentication, Press the toggle next to ‘Enable 2 Step [...]

A Local Storage Password Genie Vault can being exported at any time in the Settings. Open the Password Genie App and press Settings then Storage/Sync Options then Export All Local Vaults.

Open the Password Genie app, login to one of your Vaults, and press Vaults, then Add in the upper right corner. This will open the ‘Vault Creation Wizard’. Here you will need to follow the [...]