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Faqs

Home » Faqs

What is a Network Profile?

June 19, 2018

A network profile is a template containing custom firewall rules and settings that can be easily applied to multiple networks.

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    Why does my upload pause or cancel when my device goes to sleep or I switch to a different app?

    September 15, 2017

    Unfortunately, you may run into this type of issue due to an Apple limitation that handcuffs our functionality. Once FileHopper becomes a background process, it has a small window of time to [...]

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      When using Parental Controls can you use third party browsers?

      June 30, 2017

      Yes, the SecureIT application for Android supports 3rd party browsers and you can now safely visit sites by using your favorite browser.

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        How do I uninstall my Password Genie Safari Extensions?

        April 6, 2017

        If you are in need of uninstalling your Password Genie Safari Extension the first thing you need to know is that the extension itself needs to be removed from the browser itself. Please follow [...]

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          How do I use the Bloatware Removal Tool?

          February 16, 2017

          If your computer has been slowing down, you may have bloatware programs installed on it. SecureIT Plus features a scanning tool that will detect and assist in the removal of these programs. If [...]

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            Can the SecureIT Bloatware scanner remove more than one program at a time?

            February 16, 2017

            Yes, the SecureIT Bloatware scanner can remove multiple programs detected in a single scan.

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              How do I setup a Scheduled Bloatware scan?

              February 16, 2017

              In the Tune Up tab of the SecureIT console, there is an entry called Scheduled Scan. In this screen you can select the frequency at which the computer should be scanned.

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                How do I install/uninstall my Password Genie Safari Extensions on my Mac?

                February 10, 2017

                Currently Password Genie Safari Extension can only be Installed and or Uninstalled using the Password Genie Setup. If for any reason you are in need of reinstalling the PG Safari Extension you [...]

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                  How do I transfer my premium installation to a new device?

                  December 13, 2016

                  To transfer your premium installation to a newer device, you must first remove the existing installation from your old device by navigating to Settings –> Account Details –> Set for [...]

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                    How do I transfer my premium installation to a new device?

                    December 13, 2016

                    To transfer your premium installation to a newer device, you must first remove the existing installation from your old device by navigating to Settings –> General Settings –> Reinstall. [...]

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