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Faqs

Home » Faqs

How do I upload my files (other than photos) to FileHopper?

February 19, 2016

To manually select and upload files and photos from your device to your FileHopper, navigate to the Backup or Upload tab. When you press the “Upload Files” button, your device’s [...]

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    What are the functions on the Main Menu of FileHopper?

    February 19, 2016

    The FileHopper Main Menu allows you to quickly access all of your FileHopper options. My Files: Press this to access FileHopper Sharing, which displays all of your synced files and folders. [...]

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      Installing FileHopper Android as a New User

      February 19, 2016

      After downloading and installing FileHopper from the Google PlayStore the following screen will be displayed: Press “Sign Up”. The following screen will be displayed: Enter a valid [...]

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        Installing FileHopper Android as an existing SecurityCoverage user

        February 19, 2016

        After downloading and installing FileHopper from the Google PlayStore, the following screen will be displayed: Press “I have an account” and the following screen will be displayed: [...]

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          What are the system requirements for FileHopper Android?

          February 19, 2016

          Operating Systems: Android 4.4 and above Resource Requirements 10MB Free Storage Space 64MB Available RAM WIFI or 3G Internet connection

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            How do I set up Time Controls?

            February 18, 2016

            Time Controls allows you to specify when a particular user can or cannot use the Internet. To enable Time Controls, open the Management Console and click on the Parental Controls panel. Then [...]

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              How can I whitelist a site that is being blocked by Parental Controls?

              February 18, 2016

              In some cases you may find that a website is blocked for a Parental Controls user due to a related category being chosen as blocked. For instance, you may wish to block your child from accessing [...]

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                How do I set up Parental Controls?

                February 18, 2016

                To set up Parental Controls, open the Management Console and click on the Parental Controls panel. To begin, you will need to setup the administrator password. Click on ‘Change Password’ within [...]

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                  How can I change my account password?

                  February 18, 2016

                  To change your account password, simply visit myportal.securitycoverage.com and click the ‘Forgot your password?’ link. Here enter your registered email and click submit. If you are [...]

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                    How do I uninstall SecureIT from my computer?

                    February 18, 2016

                    To uninstall SecureIT, follow the instructions for uninstalling programs for your specific version of Windows below. Windows XP: http://support.microsoft.com/kb/307895 Windows Vista and 7: [...]

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