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Faqs

Home » Faqs

How do I know if FileHopper is Syncing?

February 19, 2016

You can see that FileHopper is currently syncing through the console and from the overlay icon on the FileHopper Folder located on your desktop. On the Status Tab of the console, when FileHopper [...]

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    How can I get help for FileHopper?

    February 19, 2016

    The link to the Support Tab is located in the upper right-hand corner of your console. You can get answers to all of your FileHopper questions. If at any time you are not able to find what you [...]

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      How can I upgrade my total FileHopper capacity?

      February 19, 2016

      To upgrade your storage capacity, navigate to the Upgrade Tab in your FileHopper Console. Click the Upgrade button. This will launch an internet browser session and log you into [...]

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        How do I upload files to FileHopper from my computer?

        February 19, 2016

        Uploading files to FileHopper from your computer is easy! Simply open up your FileHopper folder that’s on your desktop and drag and drop the file you want to upload into the folder. After [...]

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          How do I install FileHopper Desktop Companion?

          February 19, 2016

          The FileHopper Desktop Client can be downloaded here: http://products.securitycoverage.com/download/filehopper. Once the FileHopper Desktop Client is downloaded to your computer, click on the [...]

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            What are the system requirements for FileHopper Desktop Companion?

            February 19, 2016

            Operating Systems (Includes both 32 and 64-bit): Windows 7 Service Pack 1 and above. Windows 8.1 All Editions Windows 10 All Editions Windows 11 All Editions Mac 10.11 + System Memory: 128MB of [...]

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              How do I set Contacts, Call History, and/or Text Messages to back up automatically?

              February 19, 2016

              You can set Automatic Backups for your Contacts, Call History, and Text Messages during install or in the Settings Tab after install. To set automatic backups during install, simply enable the [...]

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                How do I know if I have Contacts, Call History, or Text Messages that should be backed up?

                February 19, 2016

                Every time you make a change to a contact, add a new contact, or delete a contact from your device, the Main Menu of your FileHopper app will display the number of contacts needing to backup. [...]

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                  How do I create a new text file?

                  February 19, 2016

                  You can create a new text file to be uploaded and synced to all of your devices installed with your FileHopper account. To do so, navigate to My Files and press “New” in the upper [...]

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                    How do I rename a file or folder?

                    February 19, 2016

                    Rename your files and folders to the name of your choosing at any time. To rename a file or folder: 1. Press the small menu icon to the right of the file/folder you wish to rename. 2. Press [...]

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