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Faqs

Home » Faqs

Can I keyword search through my Password Genie mobile application?

February 19, 2016

Yes! Press your device’s Search button and keyword search through any of your saved entries and folders.

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    What type of security does Password Genie provide for mobile support?

    February 19, 2016

    Password Genie for mobile is a fully encrypted and secure program. With 256-bit SSL and 256-AES, Password Genie for mobile keeps all your sensitive and private information safe and secure!

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      How do I download the Password Genie for mobile application?

      February 19, 2016

      Downloading the Password Genie application from the Google Play Store is simple. Navigate to the Play Store on your phone or home PC or Mac, and in the search box type “Password [...]

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        Why does Password Genie have a camera now?

        February 19, 2016

        Password Genie gives you the ability to take as many pictures as you would like and attach them to any entry. For example, saving your insurance card? No problem — simply take a picture of [...]

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          Do I have to have the desktop version of Password Genie in order to use the Android version?

          February 19, 2016

          No! Password Genie understands the importance of having a safe and secure password manager available to you when using your mobile device and conveniently provides you with the option of having a [...]

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            Password Genie isn’t filling in one of my forms!

            February 19, 2016

            Password Genie’s form-fill function will not work in the default Android browser. This is a technical limitation as the Android browser does not permit third-party apps to add their own [...]

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              What permissions does Password Genie require on my phone?

              February 19, 2016

              In order to install Password Genie, the program will need permissions for full Internet access with Network Communication and to read the phone state and identity through phone calls. Network [...]

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                How do I sync my mobile and desktop accounts?

                February 19, 2016

                Syncing your Password Genie mobile and desktop accounts is simple! Use your same master account e-mail and password across all your installations and watch as all of your devices seamlessly sync [...]

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                  How do I know what version of FileHopper is installed on my computer?

                  February 19, 2016

                  Navigate to the Settings Tab. Click the Product Details menu item on the left-hand side of the page. This will display the details of your installed FileHopper, including the product version.

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                    How can I set the limit of the rate at which FileHopper files are transferred?

                    February 19, 2016

                    You can set limits for the rate in which FileHopper transfers files from your machine to storage, thus using less internet bandwidth. On the General Settings Tab of the console you will find a [...]

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