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Faqs

Home » Faqs

What do I do if Password Genie won’t form fill a web page I need?

February 19, 2016

While we’ve tested a lot of form fill websites with Password Genie, sometimes websites change or utilize a unique backend. Rest assured that we want to know if you’re having any trouble with a [...]

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    How do I sync my mobile and desktop accounts?

    February 19, 2016

    Syncing your Password Genie mobile and desktop accounts is simple! Use your same master account e-mail and password across all your installations and watch as all of your devices seamlessly sync [...]

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      What happens when I have to update a password?

      February 19, 2016

      There are many sites that require you to update a password from time to time. Password Genie will recognize that you’ve made the change and will prompt you to update it.

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        How do I see all my saved websites and passwords?

        February 19, 2016

        Once installed, a Password Genie icon will appear on your desktop, as well as in your icon tray. Click on either one of these to open your Password Genie Management Console. Once the console is [...]

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          How safe is Password Genie?

          February 19, 2016

          Password Genie uses industry leading 256-bit SSL encryption providing a trusted, safe encryption method. This encryption, combined with your Master Password, makes Password Genie a safer [...]

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            How do I re-enable my Internet browser to save my passwords?

            February 19, 2016

            For Internet Explorer: Tools >Internet Options >Content >Autocomplete Settings button >Prompt me to save passwords – should be checked, then click Apply and restart the browser. [...]

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              Can I import my saved browser passwords into Password Genie Mac?

              February 19, 2016

              At this time, Password Genie Mac does import any saved browser passwords from Safari, Google Chrome and Firefox.

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                Does Password Genie save passwords that are already saved with the “remember me” browser function?

                February 19, 2016

                Yes. When usernames and passwords are populated via the “remember me” function, Password Genie will prompt you to save, and it will be stored within your password file.

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                  What does “Enable DNS validation” mean in the Settings > Security tab?

                  February 19, 2016

                  DNS spoofing occurs when hackers make your IP address point to another incorrect IP address without you knowing it. By doing this, they have gained access to the server you are using and can [...]

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                    How do I save passwords?

                    February 19, 2016

                    Password Genie makes it so simple. As you visit your favorite sites that require a login, Password Genie will ask you if you would like to save that site. Once you enter your username and [...]

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