Faqs

This happened because you already had an existing Password Genie account prior to this update. We are still working on updating all of our existing users to the new version, but this will take [...]

No, the browser extensions should automatically install with Password Genie. If you install a browser at a later time, then they will be able to install the extension from the PG console.

Yes. Even though the Vault data does not sync to other devices, it does still connect to the internet and can have Two-Factor Authentication enabled.

Yes, each vault has its own Two-Factor Authentication settings. It is even possible to have Two-Factor authentication enabled for some Vaults but not others!

Two-Factor Authentication (also known as 2FA) is a new security feature that allows you to configure Password Genie to send an SMS message or email when a login is attempted on a vault. This [...]

Yes, each Vault has its own email which can be the same or different that the account email.

The Password Genie Settings are individually stored in each Vault and will sync across devices separately.

Password Genie will detect if you have a Local Storage Vault when they uninstall the program and prompt them if they want to export it. This is the only way to export a Local Storage Vault.

Yes, you can export a Local Vault at any time from within the console and import it into any other PG install of that device type as long as you have the correct login credentials for the Vault.

Only Vaults that have been setup as ‘Cloud Storage’ will be synced to your other devices. If a Vault is setup as ‘Local Storage’ it will only be available on the device on which it was created.