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Faqs

Home » Faqs

How do I restore specific files?

February 21, 2016

Located in the upper right-hand corner of the page, is a drop-down menu. Use this to select which device you wish to restore from. The drop-down menu defaults to the machine that you are [...]

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    How can I get help for FileHopper Plus?

    February 21, 2016

    The link to the Support Tab is located in the upper right-hand corner of your console. You can get answers to all of your FileHopper questions. If at any time you are not able to find what you [...]

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      How do I use FileHopper to sync files between devices?

      February 21, 2016

      On each machine in which FileHopper is installed using your account, you can use the FileHopper folder to quickly transfer files from one machine to another. If you are on a mobile device with [...]

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        How can I tell how much backup space I have left?

        February 21, 2016

        In the Status Tab, you can see all of the devices in which FileHopper is installed with your account as well as the FileHopper Folder. In the middle of the screen, you can find the Storage Used [...]

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          How do I restore files by Category?

          February 21, 2016

          If you have backed up your data using categories, you can easily restore all of the data in those categories by using Mass Restore. Select the Device to Restore From. Located in the upper [...]

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            How do I backup my photos/financial documents/videos/etc. (Backup by Category)?

            February 21, 2016

            If you want to backup all of a certain type of file on your machine, such as all photos, music, or documents, you can do so by selecting Categories. Navigate to the Backup Tab. You will see all [...]

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              How do I install FileHopper Plus using an Activation Code?

              February 21, 2016

              The following is a quick overview of how to install FileHopper Plus with the default values. For more detailed information regarding the different options, please refer to the FileHopper Plus [...]

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                What are the system requirements for FileHopper Plus?

                February 21, 2016

                Operating Systems (Includes both 32 and 64-bit) Windows 7 Service Pack 1 and above. Windows 8.1 All Editions Windows 10 All Editions Windows 11 All Editions Mac 10.11 + System Memory: 128MB of [...]

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                  How do I install FileHopper Plus using my registered email?

                  February 21, 2016

                  The following is a quick overview of how to install FileHopper Plus with the default values. For more detailed information regarding the different options, please refer to the FileHopper Plus [...]

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                    How do I keyword search through my Password Genie for mobile applications?

                    February 19, 2016

                    Keyword searching through your Password Genie application is easy. At the top of your menu bar you have a search icon box that you can press at any time. Pressing the search button will bring up [...]

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