Faqs

FileHopper Plus was made to backup your most important files (music, e-mail, contacts, photos, financials, etc.), but not your system and application files, which are easy to restore via your [...]

You can recover files by using the restore feature of FileHopper. You can restore files that were backed up from the same machine or from any other machine installed with your FileHopper account. [...]

There are several ways to check to see if the backup was successful: On the Status tab of the FileHopper Plus console, you will see a green bar with “Up To Date” if the last backup [...]

When you install FileHopper, you have the option to Upload Photos automatically. If you enable this option, every time you take a photo with your mobile device, it will be automatically uploaded [...]

Yes! If backups have been performed from multiple devices under the same FileHopper account, you can select which device backup to restore to the current device.

Uninstalling on iOS is very easy. Simply press and hold the FileHopper icon on the main display screen of the Apple Mobile Device. You will see the icon wiggle and an X will appear in the corner. [...]

When you mark a file as a Favorite in FileHopper, the file is added to your Favorites for easy access and viewing, like a bookmark. Pick your favorite or most used photos and files and add them [...]

Your data is secured using proven, government-standard 128-bit SSL encryption. This is the same level of protection used by banks and financial institutions around the world.

To sync your mobile to your desktop, you can install the free desktop companion with the same e-mail/password and your accounts will be synced.

You can upload or add files to your FileHopper through both the mobile application and the desktop companion. To upload photos from your mobile application: Navigate to “Backup or [...]