Faqs

Password Genie for mobile allows you to create folders to organize and store your entries in. To create a folder, go to the Settings -> Manage Folder section of Password Genie and select New: [...]

For security reasons, Password Genie will lock after a certain number of unsuccessful attempts to log into Password Genie. Application lock is a security feature that allows you to control how [...]

To reset your passcode, navigate to the Settingssection of Password Genie and choose the “Reset Passcode” option: From this window you are able to reset your passcode for the Password [...]

Your iFolder is now called your FileHopper folder and still is on your desktop! No need to worry, all your files are still there just under a new folder name!

Absolutely! On your mobile device(s), visit the Google Play store or the Apple App Store and purchase the FileHopper for mobile application. Register the app with the same e-mail address and [...]

Your deleted files are kept for 30 days after your most recent backup. Each backup represents a full copy of your data as it existed on the date it was backed up. At any time you can delete these [...]

The system requirements for FileHopper Plus are as follows: Operating Systems (Includes both 32 and 64-bit): Windows 7 Windows 8 Windows 10 Mac 10.9 and above System Memory: 128MB of RAM [...]

No, while in sleep or hibernate mode the hard disk drive is halted, and FileHopper Plus and other services on the computer will not run.When the computer is returned to normal operation, the [...]

The very first backup after installation will take the longest and can run from a few minutes to 48 hours based on the amount of data you plan to backup and the speed of your Internet connection. [...]

No, FileHopper Plus is an online backup program and is not online storage. It is meant to be a second copy of the files you want to have backed up. If you delete a file from your computer, we [...]