How Do I Reset My Password?

To change your password, log into your IdentityForce dashboard, click the Manage Account tab, and go to Account Actions on the right-hand side.  Beneath that, click Change Password.  When you’re all set, hit Save.

What Should I Do If My Personal Information Or Identification Documents Have Been Stolen?

If someone has stolen your personal information or identification documents, and you are a Persona Defender member you can talk with our experts by calling: 877-694-3367.  Many of our recovery experts have been doing this for 20+ years.  We have a 100% identity and credit restoration success rate.

What Should Credit Fraud And Identity Theft Victims Do ASAP?

Whether you’re a Persona Defender member or not, here are some immediate steps you can take:

1. Lock down the problem account

Contact the financial institution, dispute the charges, and ask to lock or close the account.

2. Sign up for a credit monitoring service

If your information was part of a data breach, there’s a one in three chance that your identity has been stolen. Carefully read the data breach alert. If it offers free credit monitoring, sign up.

3. Read credit card and bank statements to look for other unauthorized charges

Don’t forget to review active, dormant, and infrequently used accounts.  If you see anything amiss, contact your financial institution and close your account immediately.

4. Request a credit report from all three major reporting agencies

To assess whether you’re a victim of credit fraud or identity theft, request all three types of credit reports. Use the reports to look for any mystery accounts you don’t recognize.  And remember, by law, you’re entitled to at least one free credit report from each agency per year.

5. Contact the Federal Trade Commission

For credit card fraud, in which only a single account was compromised, an FTC report isn’t warranted.

6. Call your local police department to file a report

It’s crucial to file a local police report because once it’s on record, you’re protected against other fraudulent claims.  You’re also creating a paper trail to show that you’re proactively addressing the problem. Even if the police can’t investigate the crime or catch criminals online and overseas, your report could help them track down local culprits.

7. Request fraud alerts from all three major credit report bureaus

Fraud alerts notify any institution that pulls your credit report that your identity may be compromised. Alerts also prompt creditors to take an extra step to verify the identity of the person opening the account. Initially, a fraud alert lasts 90 days, but if you have proof that you are a victim of identity theft, the credit bureaus can extend it up to seven years. You can remove this at any time with a written request.

For an added layer of protection, you can initiate a credit freeze, which completely cuts off access to your credit report. That means the credit bureaus won’t share your report with anyone who requests it. A credit freeze can help prevent criminals from opening accounts in your name, but it can also make it difficult for you to get loans and credit card approval. A freeze is usually free to victims of identity theft, but others may have to pay a fee.

8. Implement the following preventative security measures

– Create strong passwords & regularly change them.

– Shred documents with personal information when disposing them.

– Keep personal information (i.e. address, phone number, etc.) off social media sites, as well as any details you use for online security questions, like your mother’s maiden name.

– Avoid carrying your Social Security card in your wallet.

What Should I Do If I Receive An Alert From Persona Defender / IdentityForce?

Some alerts are more urgent than others, and may require different actions for you to take. That’s why every alert you get also includes ‘What Should I Do?’ which recommends next steps for you to take. So you’ll always know where your time and attention should be spent.

How Do I Get In Touch With Member Services?

Contact us with any questions you have at memberservices@identityforce.com, 877-694-3367, or through live chat on our website. Our Member Services Representatives are available 24 hours a day, 7 days a week (excluding major holidays). IdentityForce members who are confirmed victims of identity theft also have after-hours access to our expertly trained Identity Restoration Specialists at 877-694-3367.

Who Do I Contact If I Have Technical Issues?

Contact our expertly trained Member Services Representatives via email at memberservices@identityforce.com, by phone at 877-694-3367, or via live chat. Our knowledgeable team is here to answer your questions (7 days a week excluding U.S. federal holidays).

How Can I Protect My Child’s Personal Information From Identity Thieves?

How Do I Know If My Identity Has Been Restored?

Our team will reach out to you first. We won’t close your case until both you and a Restoration Representative agree that the existing case has been resolved. If not, the case stays open and we’ll keep working to resolve it. If fraudulent activity reappears on a closed case, we’ll reopen the case and reactivate our restoration services, provided your membership is still active.

Does IdentityForce Have A Mobile App? Which Mobile Platforms Does The App Support?

IdentityForce Mobile Provides anywhere, anytime protection with all the key capabilities required to rapidly access personal identify protection information from your smartphone (iOS and Android). You can download the Mobile App here: https://www.identityforce.com/personal/mobile-identity-theft-app