What are the system requirements for Identi-Fi iOS?

Operating Systems:
iOS 9 and above

Resource Requirements
10MB Free Storage Space
64MB Available RAM
WIFI or 3G Internet connection

Why do I no longer see MAC addresses after I update to iOS 11?

In iOS 11, Apple has implemented new privacy features that restrict our access to this information. If you are using iOS 11, we will no longer be able to provide you the MAC address of your Connected Devices.  Device manufacturer information is heavily dependent on MAC addresses, so you may see limitations with this as well.

This is obviously disappointing to us, as it limits the functionality of our app. We believe there can be a solution to the problem on Apple’s end, and we’ve submitted this issue to Apple for review.

Why does my iOS version not have as many features as macOS?

Unfortunately there are some limitations within iOS that do not allow us as a third party to access Signal Strength information.  The good news is that if you own the premium version of iOS, you’ll be able to download the macOS version found here:  products.securitycoverage.com/download/identifi

The macOS version also includes a real time signal strength reader that includes the ability to create a heat map for your home, a network analyzer, and a way to easily manage your networks.

What kind of help can I get?

SecurityCoverage offers full, 24/7/365 support for all your mobile and desktop needs. Call one of our knowledgeable technicians, chat in, or use our online resources such as FAQs and our How-To Guides.

Where can I find what channel my wireless network is connected to?

The easiest way to see this would be to navigate to Device Status, and you’ll see the fourth option is “Channel”.  Next to this you’ll see what channel your network is on.

How do I see 5GHz networks on the Network Analyzer?

The Network Analyzer screen’s default view is to show you 2.4GHz networks, but you can easily switch between 2.4 and 5GHz by pressing the green “Switch” button next to the Frequency label.

Where can I see which network I’m currently connected to?

On most of our screens you’ll be able to see  “Connected To:” label at the top of your screen.  If you’re not connected to anything, this will be blank or show as N/A, but if you are connected, your SSID will be listed here.

What does dBm mean? How do I know if my signal strength is optimal?

dBm stands for decibel milliwatts.  dBm can be used in radio, microwave, and fiber-optical networks as a measure of absolute power because of its capability to express both very large and very small values in short form.   The closer the number is to 0, the better off your signal strength is.

Good news: you don’t need to worry too much about what it means.  We’ve color coded our graph so that you can easily tell whether or not your wireless signal is in good shape.  If your signal strength is green you’re exactly where you need to be.  If you’re signal strength is yellow you are below average, and if you’re signal strength is in the red, you won’t need to be reading this to know that you’re having severe problems with your connection.

What platforms am I able to install on?

Not only do you have unlimited installs, but once you have the premium version you’re allowed to install on Android, Windows, iOS, and macOS.

How many devices can I install on?

Once you’ve purchased the premium version, you are able to install on as many devices as you need! We realize that in today’s world each household has quite a few wireless devices, so we didn’t want you to have to choose which devices to install on– we don’t have any restrictions on the number of installations allowed.