Every day, telecom, cable and service providers trust TotalTech Support to extend their brand through our Midwest-based help desk support services. Our experienced, trained technical support staff help you where it counts the most…when your customer needs help: Around the Clock!
Triple Play Support (and more)
Branded voice, video and data support delivered 24|7. We take care of challenging staffing issues and support your equipment from our call center, integrating deeply into your devices and driving one-call resolution in excess of 80%. Our DirectCONNECT remote connection tool delivers secure, on-demand remote support to PCs, Macs and mobile devices.
Our hiring practices and commitment to managing our services exclusively in-house mean your customers get truly world-class service. Our passion for solving technical problems without “tech-speak” leads to a satisfaction rate of more than 90%! After all, we know a happy and well-trained technician will stay with us for years and ultimately provide the best level of service for your customer.
Nearly a quarter of all hardware warranty claims are actually software problems. TotalTech Support keeps claim frequency and severity manageable, reducing your cost and enhancing the customer experience by eliminating shipping and depot repair hassles.
You need transparency. TotalTech Support’s robust ticketing and partner systems give you real-time access to the information you need to manage your customers.
SecurityCoverage can help you become the go-to choice for 24|7 Midwest-based support with TotalTech Support. We do all the heavy lifting with integration, ticketing, infrastructure and staffing. For more information on how to implement TotalTech Support please contact SecurityCoverage.