Partner With SecurityCoverage
We Deliver Exceptional Partnerships
Our partners hail from industries as diverse as broadband, telecom, cable, WISP, mobile, retail, warranty, education and more. What do they all have in common? A strong desire to deliver exceptional customer experiences through world-class technical support and advanced technical solutions. We help our partners achieve their business objectives through increased:
- Customer Satisfaction and Increased Revenue
- First Call Resolution Rate and Decreased Total Resolution Rate
- New Customer Ancillary Attachment Rate
What Sets Us Apart?
We make it easy for your customers to reach our Midwest-based technicians via chat, web or phone 24|7|365. We believe script-based training is antiquated and honestly, do you think your customers want to be read to from a script? Instead, we tailor a solution based on the unique needs of your business. This approach utilizes our vast technical knowledgebase and problem solving techniques that promote intelligence and flexibility to solve your customers’ problems.
Our customer base of over 350 telecom and nationally recognized retail partners can attest to our world-class technical support and products. We support service providers of all sizes and geographies across the United States, Canada and the Caribbean.