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Remote PC Support Platform

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“DRN is able to offer a comprehensive computer protection service to our subscribers with minimal administrative overhead. DRN is able to easily provision the subscribers with our telephone subscriber billing system through an api provided by Security Coverage.”

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Do you wish your technical support could be more efficient? Would you like to solve most customer issues without lengthy phone calls or costly site visits? If you want to increase your customer satisfaction with instant problem resolution and answers, then the SecurityCoverage Remote PC Support Platform is for you! With Remote PC Support Platform you save time, increase efficiency, and reduce service costs with no infrastructure required and virtually no training necessary. See what others are saying:

“No other program tested installs as easily, connects with so little hassle and lets the support session begin immediately.”
James E. Gaskin, Network World Lab Alliance, Network World (January 22, 2007) in his review of SecurityCoverage Remote PC Support

“It is the best! We looked at multiple remote administration support tools and found that what SecurityCoverage has to offer beats the competition hands down. We were instantly familiar with the client interface, the tool is simple, and SecurityCoverage is great to work with,”
Laura Schlegel, You² Network Administrator

Discover the advantages of Remote PC Support Platform from SecurityCoverage:

Completely hosted platform
Simple, intuitive interface
Multiple connection viewing
Secure communication
One button Windows functionality
Permission based file transfers
Software and Web support client available
Administrative remote session transfers
Automated reconnect at reboot
Firewall friendly
Complete PC control
High performance and efficiency

Completely hosted platform

SecurityCoverage provides the entire infrastructure required in our state-of-the-art data center. This means there is no need for additional equipment or servers at your location.

Simple, intuitive interface

No training required. Within minutes your entire technical staff can be up and running and realizing the benefits of Remote PC Support Platform.

Multiple connection viewing

The administrative console allows technicians to have connections to multiple customers at the same time and all within the same simple interface.

Secure communication

All data that is viewed or sent between technicians and customers is encrypted so no prying eyes can see. In addition, the customer has to initiate the connection to the technician through the use of a one-time security PIN that is uniquely generated and can never be used again.

One button Windows functionality

The administrative console has several built-in one button functionalities that automatically perform the most common Windows support tasks, saving the technician time and energy and further reducing the amount of time spent assisting customers.

Permission based file transfers

To aid in the support process, technicians can transfer files to and from the customer's PC. The customer is in complete control of this file transfer and can choose to allow or deny each transfer request or the entire remote session.

Software and Web support client available

Our partners may include a software client as part of their connection CDs or other software programs to allow easy access for customers. In addition, a web version is available making it fast and easy for anyone, anywhere to access remote support.

Administrative remote session transfers

Technicians can transfer live customer session between each other to escalate issues, take breaks, or simply have another set of eyes view support issues without any customer interruption.

Automated reconnect at reboot

Many support steps require rebooting the PC which causes a loss in connection. With this feature the PC will automatically reconnect with the technician after the reboot without any action required on behalf of the customer.

Firewall friendly

Since the customer initiates the connection to the technician, all traffic is outbound from the PC and in most cases requires no firewall modifications.

Complete PC control

Technicians have complete mouse and keyboard control of the customer's PC just as if they were sitting at the PC itself.

High performance and efficiency

The Remote PC Support Platform is optimized to work over even low bandwidth connections with limited lag time and interruption. It is even smart enough to temporarily adjust wallpaper settings so only the minimal amount of bandwidth and image transfer is required.