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Provide technical and administrative support for Microsoft server and desktop environment. Maintain Microsoft Server 2003, Active Directory, MS Exchange, Windows 2000, XP and Vista desktops. Maintain strong knowledge of existing hardware and software to maximize the efficiency of the network and users utilization of them. Additional responsibility for maintenance and upkeep of Avaya IP Office and NetApp Storage environment.

• Provide computer and network troubleshooting for all software and hardware problems as reported by users
• Desktop and Server support on Microsoft technologies including Windows 2000, XP and Vista desktops
• Manage the infrastructure including: servers, workstations, and phone system.
• Set up servers with new products as needed
• Purchase, set up and maintain all computers and phone equipment for employees
• Continuously monitor system for server emergencies and act as "on call" individual
• Install workstations and printers on the LAN. Coordinate the installation and maintenance of servers, support internal and external users.
• Monitor and report licenses on applications to ensure compliance on a monthly basis
• Continuously maintain and improve service monitoring system
• Provide budget information and written documentation regarding the purchasing of software/hardware and other equipment
• Add and maintain all users and call queues
• Prepare and maintain corporate policies and procedures for phone usage, physical layout, password policies, logistical layout and disaster recovery planning
• Ensure optimal uptime with redundancy, load balancing, and other high availability architectures
• Perform DR testing and backup
• Coordinate with outside vendors to purchase and implement new equipment
• Special Projects as assigned

• College degree in computer science a must
• 3-5 years prior experience in server and desktop administration
• Certification in MSCE or equivalent a plus
• Commitment to providing excellent customer service
• Ability to prioritize and possess a strong sense of urgency
• Strong communication skills
• Ability to work well in a team environment

• Identify and secure new strategies, growth opportunities for new customer development and expansion of current product offerings to existing partners
• Manage and increase customer activity, increase revenue and penetration on a monthly basis, meet or exceed established sales quota
• Build and maintain strategic customer relationships for partner growth
• Increase internal and external customer satisfaction
• Establish, maintain and improve “partner” relationships with a unique approach designed to fit each partners needs
• Develop regional plans for goal achievement including: take rates, categories and revenue
• Sales prospecting through direct phone calls, Internet research, and client referrals
• Balance the needs of existing customer growth with new customer development
• Make recommendations based on customer needs, close the sale and make additional recommendations for future growth
• Staff trade exhibitions and conduct demonstrations to generate leads and increase current customer contact
• Deliver presentations over the web to prospective and existing partners
• Work closely with Partner Support Representatives to ensure accounts are serviced properly
• Complete associated paperwork and tracking/reporting of daily sales activities and other required sales metrics on company database
• Special projects as assigned

• Bachelors degree in marketing, business or related field
• 3 + years of successful business to business sales experience
• Possess a strong work ethic, highly enthusiastic individual
• Excellent phone sales skills required
• Excellent verbal, written and presentation skills
• Excellent customer service skills/Good listener
• Solid organizational skills,
• Proven track record of territory management
• Ability to think creatively
• Team Player
• Accountable and acts with integrity
• MS Office proficiency including Word and Excel and PowerPoint
• Ability to travel on occasion

We are seeking individuals who are courteous and technically knowledgeable to work in our Cedar Rapids headquarters office. As a Technical Support Representative you will be responsible for answering and responding to inbound technical support calls, installing software, virus removal and technical troubleshooting for our customers. You will also educate our customers on our products and provide other technical information as needed.

Qualifications include excellent interpersonal and customer service skills. A bachelor's degree (BA or BS) or current pursuit of a degree in the Information Technology fields a plus. Candidates should have an interest and background in computers. Prior experience in technical support and customer service a plus. The successful candidate will be have a positive work history, strong organizational skills and a desire to work in a help desk environment.

• Adapt concepts/ideas from management meetings into pre-designs for review, modification, approval, final design and launch
• Manage, design, develop, produce and maintain the look and feel of the internal and external web site
• Help define the graphic identity and user interface for all websites
• Communicate and collaborate with Management, Sales, Marketing, and Development Staff. QA, Technical Support & Customers to develop solutions
• Develop and maintain overall quality of the graphics, and content for web pages, web sites and marketing collateral
• Design and produce e-communications such as banner advertising and e-mail campaigns
• Create graphics independently
• Create web pages, web images and digital illustrations, including graphics and functionality
• Create graphical User Interface elements
• Manipulating pixel-level details to create icons
• Optimizing web images for download efficiency
• Designing clean, effective web pages
• Responding to a variety of web and graphics related requests across departments
• Supply photography and creative assets for key vendors
• Fulfill multiple project requests simultaneously while meeting tight deadlines
• Development and day-to-day maintenance of HTML / PHP web content
• Develop and manage corporate image library
• Understand business and user requirements, as well as technical considerations to identify key factors to be considered for the layout, organization and hierarchy of an e-commerce website and for new product releases
• Page layout/newsletter development
• Manage promotional calendar and its elements
• Manage touch program calendar and its elements
• Develop and manage e-mail campaigns through third-party online e-mail tool

• College degree in graphic design or equivalent professional experience
• 2+ years experience in designing and updating web sites, graphics and marketing collateral
• Candidate must fully understand web applications design and development process and how to integrate them into marketing and product strategy plan
• Experience with XHTML and CSS web design; Dreamweaver helpful
• Knowledge of QuarkXpress, Adobe Acrobat, Photoshop, Illustrator and InDesign
• Proficient with Flash helpful
• Experience with e-commerce solutions
• Online portfolio of work required
• Freehand illustration skills
• Strong knowledge of color theory
• Ability to work collaboratively
• Strong attention to detail
• Familiarity with current web design best practices
• Strong written and verbal communication skills
• Proficiency with Microsoft Office Suite of products
• Ability to perform under stressful environment and produce timely deliverables
• Self-directed, self-motivated, self-starter able to work with minimal supervision
• Ability to work in a team environment

• Phone and virtual support of Mac OS and software
• Assist in the development of Mac support services
• Create and conduct Mac training sessions for groups and individuals
• Answer all inbound technical support phone calls
• Provide excellent level of customer service for all customers and partners
• Track and record each phone call and provide a detailed description of the call

• 3+ years of relevant experience in providing Mac technical support
• Must be an expert with Mac OS 10.x
• Must be familiar with Mac software including MobileMe, iLife, iTunes, Mail, iCal, Address Book, and other common programs
• Strong interpersonal/customer service skills
• Prior experience in a customer service atmosphere a plus
• Individual must be able to sit for long periods of time and enjoy being on the phone
• Team player
• Work well under pressure

If you are a candidate looking to work for an award winning and quickly growing company then please apply. SecurityCoverage Inc. offers an extremely competitive compensation package, and excellent training. We specialize in offering guaranteed computer protection services that prevent spyware, adware, viruses, hackers, and other threats from harming Internet users via resellers and affiliate revenue-sharing partnerships.

We are seeking individuals who are extremely customer service oriented to join our team! As a Customer Service Representative you will be responsible for answering and responding to inbound phone calls and will provide technical support call and install software for our customers. You will also educate our customers on our products and provide other technical information and support as needed.

Qualifications include excellent interpersonal and customer service skills. Candidates should have an interest and background in computers. Prior experience in technical support and customer service a plus. The successful candidate will be have a positive work history, strong organizational skills and a desire to work in a help desk environment.